Publisher description
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. The system also maintains complete statistics so you know what questions your customers are asking and whether or not they are being answered correctly. There is nothing to install and Querybot works on all webserver platforms (Unix, Linux, Windows, etc.). A working system can generally be set up in less than an hour. No technical knowledge is required. Querybot puts advantanced customer service technology within reach for smaller businesses and organizations.
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